It doesn’t take a security professional to know that even the most insignificant incident can cause much greater outcomes. That’s because whether security, safety, or compliance, even the infinitesimal incidents can cause large and complex businesses to nosedive.

Today, several large enterprises and service providers are perhaps dealing with thousands of incidents daily relating to their network, applications, end-user devices, cloud-based tools, and more. According to a report, 22% of organizations claim they have limited resources available to respond to a security incident. This is despite the fact that two-thirds of all corporations face between up to 25 breaches monthly.

These incidents often result in application failures that negatively impact consumers. You can face serious security breaches, putting your most critical data at risk. These unforeseen incidents can disrupt productivity and possibly threaten the health and welfare of employees, the community, and the environment. Moreover, expensive litigation, regulatory penalties, and direct loss of business could considerably influence your company’s bottom line.

Therefore, it’s critical to monitor, detect, track, and report on incidents and consequent remedial actions as swiftly as possible to guarantee no steps are missed in the process. Many enterprises rely on incident response software to manage incidents. But with a plethora of incident management tools available on the market, how do you choose the right one?

In this article, we’ll take a look at the top considerations that you must keep in mind when choosing an incident response software for your enterprise.

10 Features Your Incident Response Software Should Have

Here are a few of the most important features and capabilities to look for when choosing an incident response solution:

1. Efficiency and Ease of Use

The incident response software you choose should help you keep track of incidents and ensure business rules are enforced. Moreover, it should allow an individual user to easily query data and collect reports about a particular activity, incident, investigation, or case.

Explore how the incident response system improves the efficiency of your workflow on the macro and micro levels. While there aren’t any absolute numbers here, the software should decrease the number of clicks to generate an incident, reduce redundancies, and more.

Don’t just take the vendor’s word that their software is the best. Instead, request them to give you a demo, get in touch with their customer references, and build a proof of concept when required. Ask the vendor to show you how closely the incident response software fits with the way you already work. If it doesn’t fit effortlessly right out of the box, then delve into what alterations would be needed so that their solution can fit your current system.

2. Cross-Organizational Applicability

When it comes to addressing an incident, there are many teams across the enterprise that have to actively collaborate. If you invest in point solutions that are designed only for particular silos, they will ultimately result in a breakdown of the response process. Therefore, you should opt for an incident management software that is applicable across the organization. It should address the needs of all the response teams, integrating them with technology and process. Moreover, it should remove all obstacles to facilitate enterprise-wide collaboration.

3. Data Segregation and Application Security

Explore how the incident response software allows you to share or restrict data. Can the software accommodate your data sharing requirements while implementing data security?

You may want to allow the sharing of certain kinds of data (suppose, for collaboration between your IT and Legal departments during an investigation). Simultaneously, you want to guarantee that a security officer isn’t accessing all the info that the Director of Security can access.

4. Robust Automation

To address incidents at scale, automation is an essential asset. However, many incident management tools are designed for a limited number of situations where the whole diagnostic and remediation process can be completely automated. This has understated the possibility of automation in the wide range of processes where there’s human involvement.

You should opt for an incident management solution that provides support for end-to-end automation. You should be able to create automation to perform specific sub-tasks like collecting diagnostics data or updating tickets.

5. Integrations

Ideally, the incident response software you choose should have an open API or a web service that lets you integrate the solution to other applications. That’s because integration and interoperability are vital for your security operations center (SOC).

Whether it is other devices, security applications, ERPs, or legacy systems, you should make sure that the data flow can be pushed and pulled between the incident response tool and other applications.

6. Fast Time-to-Market and Lasting Sustainability

As new systems are constantly added to your enterprise, this gives birth to new incident types every single day. As a result, you should be able to quickly form new standardized responses, either completely or partially automated, to roll out to frontline responders swiftly.

Opt for an incident response software that allows frontline agents to flag gaps and get updates swiftly from your enterprise. An incessant cooperative loop between the information and automation designers (enterprises) and users (frontline agents) is indispensable for the lasting sustainability of the system.

7. Adaptability and Scalability

An incident response software should scale along with your security department. It should be easy to include new users or new locations.

As your organization expands, you don’t want to get restricted with the number of users or a one-region limitation. Ensure the software can scale and adapt to your security division and the organization as a whole. At some point, your HR, Legal, or Brand Protection divisions may have to share your incident response software.

8. Mobility

If you’re opting for a mobile solution, see what you can do with it. For example, in case the internet connection is lost, can you generate an incident on a mobile app and sync it later? Can you upload photos and videos from your smartphone right into an incident record?

The majority of your physical security officers or investigators are going to be in the field. So, it’s critical to have activity, incident, people, vehicle, and company data on a smartphone. After all, your team should be able to connect from anywhere, at any time.

9. Customization and Configurability

Incident response and management don’t work on a one-size-fits-all basis. You should choose an incident response solution that allows you to configure workflow processes, notifications, and document access permissions to match the requirements of your business.

Following a template can be like trying to fit into a dress three sizes too small. It’s not accessible, it won’t scale with you, and maintenance costs add up.

10. Vendor Reputation

Some incident response software vendors only make big promises but don’t fulfill them when it comes to implementation. They don’t focus on problem-solving. Vendors that offer customer support as an expensive add-on, instead of a part of every package, aren’t that dedicated to assisting you with incident management. Keep this in mind when selecting an incident response solution vendor to partner with.

Choose The Right Incident Response Software for Your Enterprise

Amixr is a simple instrument to manage signals, alerts, and incidents from monitoring tools. It’s a next-gen incident management solution for DevOps and SRE with Slack interface. It's not limited by routing incidents to Slack channels. It gives all instruments to configure settings in Slack, manage, analyze, and react.

Amixr provides you with faster and more reliable incident resolution. It’s a develop-friendly tool that supports better communication about incidents, system visibility, and engineering workload optimization. Try Amixr now.

illustration by Ouch.pics